Let’s talk about the side of hospitality no one wants to talk about.
Not the shiny lobbies, not the turn-down chocolates.
Not the Instagrammable brunch buffet on Sunday morning.
We’re talking about the post-check-out disasters.
When the linens hit the laundry bins.
When the stains start telling stories.
When someone finds a McDonald’s chicken nugget wrapped inside the sheets.
When personal problems become my problems…
And I still have to pretend it’s just another Tuesday.
Enter Mr. Smudg– our grumpy, tragically traumatized, and overqualified laundry mascot.
Once proud gentlemen of refinement and routine, Mr. Smudg was cursed (some say sentenced) to a life of lint traps, bodily fluids, and mystery socks. He’s not happy about it– and he is going to let you know.
Every week, Mr. Smudg sorts through the unholy aftermath of hospitality: spilled wine, “lost” undergarments, unidentifiable stains, and more…much more. With a sarcastic eye, a perpetual scowl, and a tragic backstory involving a solution spill that permanently erased the “e” from his name tag, Mr. Smug has become our reluctant hero in the world of commercial laundry.
You’ll see more of him, a lot more.
So stick around for “What Did Mr. Smudg Find This Week?”– a series that is equal parts cautionary tale and comic therapy for everyone working behind the glam of hospitality.
Because when it comes to dirty laundry, the truth isn’t just dirty. It’s disturbingly human.